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Terms and Conditions

Information about us

The NHS National Innovation Centre (NIC) is part of the NHS Institute for Innovation and Improvement, which is a Special NHS Health Authority. The registered address is:

NHS National Innovation Centre
University of Warwick Science Park
Millburn Hill Road

The website to which these terms and conditions apply and for which the NIC is responsible is www.nic.nhs.uk.

You can contact us via our online Contact Form.

Using the NIC website

The use of nic.nhs.uk is subject to the following terms and conditions. Please read these terms and conditions carefully. Together with our Privacy Policy they govern our relationship with You in relation to this website. The NIC website is managed by the Institute for Innovation and Improvement, (referred to as ‘We’ below). In entering our site you as a user (‘You’) are accepting our terms and conditions.

The NIC website is maintained for your personal use and viewing. The access and use of the NIC website featuring these terms and conditions constitutes your acceptance of these terms and conditions. They take effect from the date on which you first use this website.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

Information collected by us is used for internal review, to improve the content of nic.nhs.uk, to customise the content and/or layout of nic.nhs.uk, to notify users about updates to nic.nhs.uk, and to contact users for marketing purposes and is not shared with other organisations for commercial purposes.

We may modify, withdraw or deny access to this website at any time. The NIC website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to the NIC or are licensed to the NIC to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as articles, directories and tools such as the Care Zone, Submit Ideas, Competititons, Knowledge Zone, Our Work, Showcase and My Account.

If you wish to copy, redistribute, republish or otherwise make the materials on this website available to anyone else for a commercial purpose, you will need our prior written consent.

Tell us how and why you wish to use our materials by sending a letter to the Institute for Innovation and Improvement, to the attention of the NIC Communications Manager.

Please include your contact details: name, address, telephone number, fax number and email.

Linking to the NIC website

We do not object to you linking directly to the information that is hosted on our site. We do not permit our pages to be loaded into frames on your site; nic.nhs.uk pages must load into the user’s entire window.

The NIC reserves the right to move or change its website URLs at any time in order to meet changing business needs and to continually improve its online service. External websites link to the NIC website at their own risk. We do not encourage deep linking but recommend linking to the homepage, which is less likely to move or change.

Intellectual Property

The names, images and logos identifying the NIC website are proprietary marks of the NHS Institute for Innovation and Improvement. If you wish to copy or use the NIC logo, you need our prior written consent.

Tell us how and why you wish to use our intellectual property by sending a letter to the Institute for Innovation and Improvement, to the attention of the NIC Communications Manager.

Please include your contact details: name, address, telephone number, fax number and email.

Contributions to the NIC Website

A number of NIC website tools enable people from outside the NIC to contribute content to the nic.nhs.uk. By sharing any contribution (including any text, photographs, graphics, video or audio) with the NIC you agree to grant to the NIC , free of charge, permission to use the material in any way it wants (including modifying and adapting it for operational and editorial reasons) for NIC services in any media worldwide (including on the NIC's site accessed by international users).

Copyright in your contribution will remain with you and this permission is not exclusive, so you can continue to use the material in any way including allowing others to use it.

In order that the NIC can use your contribution, you confirm that your contribution:

  1. is not defamatory, threatening, obscene, indecent, offensive, pornographic, abusive, discriminatory, libellous, menacing, threatening, abusive, fraudulent, in breach of confidence or which may cause annoyance;
  2. does not infringe any relevant local law, national UK law or international law or incite or encourage the contravention of any such law; and
  3. is your own original work or, if not your original work, that you have the right to give the NIC permission to use it for the purposes specified above and that you have obtained all necessary approvals and/or licences to use it for the purposes specified above and that you have obtained the consent of anyone who is identifiable in your contribution and that it does not breach or infringe anyone else's rights such as copyright or in is in any way illegal.

You agree to:

  • agree at all times to follow our message board rules of posting, which will be shown next to the message board;  
  • agree to indemnify and keep The NIC indemnified on demand against all legal fees, damages and other expenses that may be incurred by The NIC as a result of your breach of the above warranty; and  
  • We reserve the right to identify you in response to a court order or threat of legal action.  

If you see any information on the Website that breaches your or anyone else's rights or may be illegal, defamatory or otherwise should be removed, let us know immediately by e-mailing us at nic@institute.nhs.uk and, where we agree, we shall do our best to remove it as soon as possible.  

We reserve the right to remove any Contribution from the Website (including any text, message board content, photographs, graphics, video, audio or logo) at any time and without notice and shall not be obliged to give a reason for doing so. In the event that we remove any Contribution from the Website we shall in no way be liable for any loss, liability, cost or expense suffered by you as a result (whether direct or indirect) of such removal.  

We reserve the right to edit, remove postings to message boards, delete or use electronic methods to block or filter any Contribution left on or sent to the Website at our discretion, including without limitation any message that contravenes any of these Terms of use, but we do not have an obligation to do so.  

You must indemnify (pay) us, and keep us indemnified, on demand for any losses we suffer if you breach this provision or any other provision of these Terms of use or the message board rules of posting.  

We expect many of those contributing to our message boards to have strong views about the matters discussed, but the Website is subject to the laws of libel and you and we could be sued if you are not careful in what you say. You should not make libellous postings or any postings that are illegal or breach copyright, database or other related rights. It is your responsibility to check this. We do not accept any liability in this respect.  

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. 

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We reserve the right to report any such breach to the relevant law enforcement authorities and in such an event we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately. 

We will show your name with your contribution. The NIC may need to contact you for administrative or verification purposes in relation to your contribution, or in relation to particular projects. For full details of when and how we may contact you please see the NIC's Privacy Policy plus any local terms where applicable.

Please do not endanger yourself or others, take any unnecessary risks or break any laws when creating content you may share with the NIC .

If you do not want to grant the NIC the permission set out above on these terms, please do not submit or share your contribution to or with nic.nhs.uk.

In order to participate in and contribute to selected nic.nhs.uk WIBGI Incubator blog, you will be required to register with nic.nhs.uk. Any personal information supplied to nic.nhs.uk as part of this registration process and/or any other interaction with nic.nhs.uk will be collected, stored and used in accordance with the NIC Privacy Policy.

You agree to use nic.nhs.uk Incubator (including message boards) in accordance with the following NIC Website Rules. These apply across the entire NIC website and services. NIC Website Rules:

(i) About your posts:

  • Contributions must be civil and tasteful.
  • No disruptive, offensive or abusive behaviour: contributions must be constructive and polite, not mean-spirited or contributed with the intention of causing trouble.
  • No unlawful or objectionable content: unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.
  • Be patient: users of all ages and abilities may be taking part.
  • No spamming or off-topic material: we don't allow the submission of the same or very similar contributions many times. Please don't re-submit your contribution to more than one discussion, or contribute off-topic material in subject-specific areas.
  • No advertising or promoting.
  • Contributions containing languages other than English may be removed unless allowed in the relevant local house rules.
  • No impersonation.
  • No inappropriate (e.g. vulgar, offensive etc) user names.
  • URLs (web site addresses) can only be posted if allowed under any relevant local house rules.
  • Deliberate misuse of the complaints facility is not permitted. If you persist in doing this, action may be taken against your account.

(ii) Your NIC Account:

If you use multiple logins for the purpose of disrupting a community or annoying other users you may have action taken against all of your accounts.

All accounts must be registered with a valid personal email address that you access regularly so that moderation emails can be sent to you. Accounts registered with someone else's email address, or with temporary email addresses may be closed without notice. We may require users to re-validate their account if we believe they have been using an invalid email address.

The NIC reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple NIC accounts, or if a non UK user pretends to be a UK user, or disrupts any of our services in any way.

(iii) Safety:

We advise that you never reveal any personal information about yourself or anyone else (for example: home phone number, home address, bank details).

(iv) Legal requirements:

  • You may not submit or share any defamatory or illegal material of any nature in nic.nhs.uk. This includes text, graphics, video, programs or audio.
  • Contributing material to nic.nhs.uk with the intention of committing or promoting an illegal act is strictly prohibited.
  • You agree to submit to or share with nic.nhs.uk only contributions which are your own original work or, if not your own work, work in respect of which you have obtained all necessary approvals and/or licences to use for the purposes specified above. You must not violate, plagiarise, or infringe the rights of the NIC or third parties including copyright, trade mark, trade secrets, privacy, publicity, personal or proprietary rights.

(v) If you're under 16:

  • Please get a parent's or guardian's permission before taking part in nic.nhs.uk.
  • Never reveal any personal information about yourself or anyone else (for example, school, telephone number, home address or email address).

(vi) If you breach these NIC Website Rules:

If you fail to abide by these NIC Website Rules (and/or any variations in relevant local house rules) when taking part in nic.nhs.uk, you will be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts.

This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all of nic.nhs.uk.

If you submit or share offensive or inappropriate content on nic.nhs.uk or otherwise engage in any disruptive behaviour on nic.nhs.uk, and the NIC considers such behaviour to be serious and/or repeated, the NIC may use whatever information that is available to it about you to stop any further such infringements. This may include informing relevant third parties such as your employer, school or email provider about the infringement(s).

The NIC reserves the right to delete any contribution, or take action against any NIC account, at any time, for any reason.

Disclaimers and Limitation of Liability

The majority of content posted on some tools of the NIC website is created by third parties. The views expressed are theirs and unless specifically stated are not those of the NIC. The NIC is not responsible for any content posted by members of the public on nic.nhs.uk or for the availability or content of any third party sites that are accessible through nic.nhs.uk. Any links to third party websites from nic.nhs.uk do not amount to any endorsement of that site by the NIC and any use of that site by you is at your own risk.

The nic.nhs.uk content, including the information, names, images, pictures, logos and icons regarding or relating to the NIC, its products and services (or to third party products and services), is provided "AS IS" and on an "AS AVAILABLE" basis. To the extent permitted by law, the NIC excludes all representations and warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. The NIC does not guarantee the timeliness, completeness or performance of the website or any of the content. While we try to ensure that all content provided by the NIC is correct at the time of publication no responsibility is accepted by or on behalf of the NIC for any errors, omissions or inaccurate content on the website.

Nothing in these terms limits or excludes the NIC's liability for death or personal injury caused by its proven negligence, fraud or any liability which cannot be excluded or limited by law. Subject to the previous sentence, the NIC shall not be liable for any of the following losses or damage that You or a third party may suffer in connection with use of the website (whether such damage or losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss or damage due to viruses that may infect your computer equipment, software, data, or other property on account of your access to, use of the website or your downloading any material from the website or any website linked to the website (c) loss of revenue or anticipated profits; (d) loss of business; (e) loss of opportunity; (f) loss of goodwill or injury to reputation; (g) losses suffered by third parties; or (h) any indirect, consequential, special or exemplary damages arising from the use of nic.nhs.uk regardless of the form of action.

The NIC does not warrant that functions available on nic.nhs.uk will be uninterrupted or error free, that defects will be corrected, or that nic.nhs.uk or the server that makes it available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

Although we may from time to time monitor or review discussions, chat, postings, transmissions, bulletin boards and the like on dh.gov.uk, we are under no obligation to do so and assume no responsibility or liability arising from the content of any such locations nor for any error, omission, infringement, defamation, obscenity, or inaccuracy contained in any information within such locations on the NIC website.

Links to external websites

Links contained in the NIC website will lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

Email disclaimer

The purpose of this policy is to ensure that people who communicate with the NIC understand the way in which electronic mail (email) should be used. Its aim is to ensure that email is used effectively for its intended purpose without infringing legal requirements or creating unnecessary business risk.

The statement below applies to all incoming and outgoing email messages to or from the NIC:

This email and any files transmitted with it are confidential. If you are not the intended recipient, any reading, printing, storage, disclosure, copying or any other action taken in respect of this email is prohibited and may be unlawful. If you are not the intended recipient, please notify the sender immediately by using the reply function and then permanently delete what you have received.

Incoming and outgoing email messages are routinely monitored for compliance with the NIC policy on the use of electronic communications.

The views expressed by the author may not necessarily reflect the views or policies of the NIC.

Internet email is not a secure medium. Emails sent via the Internet could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material to the NIC.

You have a responsibility to ensure laws are not broken when composing or forwarding emails and their contents.

Attachments to email messages may contain viruses that may damage your system. Whilst the NIC has taken every reasonable precaution to minimise this risk, we cannot accept any liability for any damage which you sustain as a result of these factors. You are advised to carry out your own virus checks before opening any attachment.

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet.

We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

We may at any time revise these terms and conditions without notice. Please check regularly. Continued use of the NIC website after a change has been made is your acceptance of the change.

Governing law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of England. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

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